Community Support
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2.7K Messages
Mobile Ordering, Billing & Payment and Delivery Information!
If you are thinking about upgrading? Need setup auto-pay or make a late payment? What about the status of your order? And insurance, you have to have that! Check out some helpful information below!
Upgrading? Check Out Your Options!
Order your new device! - Skip the line, order online!
Upgrading with Next Up - How it works and options!
Device Unlock - How to unlock your device!
Water & Your Device - Is your phone waterproof?
Bill and Payment
Need to pay your bill? Check out your options!
How to read the bill - The New View!
Auto Pay - Enroll now!
Need to setup a late payment? - Online saves time!
Delivery & Order Status
Where is your phone? - Things to know!
Protect Your Investment!
AT&T Device Protection - Enroll now!
AT&T Call Protect - Stop Those Annoying Calls!
Broken or Cracked Screen? - Get it fixed!
Water & Your Device - Is your phone waterproof?
Other Account Information
AT&T Unlimited and HBO - How To Redeem HBO!
Traveling? Check out our International Plans!
ChrisZ, AT&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTHelpForums
Community Support
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2.7K Messages
6 years ago
Have some questions regarding your account? Check out some helpful information above!
ChrisZ, AT&T Community Specialist
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brittany5866
Contributor
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1 Message
4 years ago
I ordered the iPhone xr and I wanted a new number not to transfer my old number.(changed mind). How do I fix that?
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Khanzl1
Contributor
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1 Message
4 years ago
This is this is not helpful. I am still going in circles. Who do I contact when it has been 29 days and I have not received my replacement phone? I was on the phone yesterday for 4.5 hours with at least 13 different reps and close to that many scenarios. Who do I need to speak to?
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rnc54s
Tutor
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11 Messages
4 years ago
I ordered two new AT&T/Cingular Flip 2 phones as they have the features I truly needed (large display and large keypad) as an upgrade to my 10 years + wireless account. I received they phones but not the USB chargers as shown in the page of the Internet when I ordered them!
When I phoned customer support they promised to send me two replacement USB phone cords for free which never arrived. I tried customer support again and nothing!
Someone called from AT&T regarding this but the voice mail was mumbled and I tried the phone number I thought they provided. I still have note heard from them after several weeks.
Who/how do I get the two USB phone cords for the two AT&T/Cingular Flip 2 phones I paid for and never received the correct USB chargers?
Thank you to anyone who may help,
John
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Carmenescoto
Contributor
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1 Message
4 years ago
Hi ...so I upgraded my phone in August and returned the old phone as asked to do by at&t rep. The phones were delivered and scanned to Tempe AZ yet my service has been cut off. At&t wants me to pay for cellphones they already have in their possession. Please someone help. I've been with this company for 11 years and I am so done!
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bulldog4321
Contributor
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1 Message
4 years ago
All right I went to att.com/mypaperbill in order to keep on getting a paper bill; noting happens except "We are almost there"; well have been almost there for three cotton ;pickin hours! I want a paper bill. Do it.
Charles E Walling
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Amysbooth
New Member
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2 Messages
3 years ago
I need a receipt for the Apple Watch I purchased in 1/2018 from att.com. I am having an issue with the watch and Apple needs this as proof of purchase and that the watch is mine. It has to have the serial number for the watch on the receipt.
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