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Contributor

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3 Messages

Sat, Feb 23, 2019 4:03 PM

Mobile data

What is mobile data? We have unlimited messaging on our family plan but 20 GB of data. One phone is flying thru data and I need to identify why and what?

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Brand User
ATTHelp

Community Support

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133.3K Messages

2 years ago

Greetings @April2019!

 

Mobile data is just one other way that mobile devices access the internet. Certain activities can lead to increased data usage: High definition video streaming; Online interactive gaming; and even app sync, data, and notifications. Follow these instructions to check your current data usage and learn more about other activities which could increase data usage.

 

We hope this info is useful.

 

Lar, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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lizdance40

ACE - Sage

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78K Messages

2 years ago


@April2019 wrote:
Thanks, I understand what data is at this point but in reading info on line
it was suggested that I check how often my apps are updating the data and
set different parameters. I cant determine how to do this on my
phone.Please advise. I have a 6 plus iphone.

I’m not sure where you were reading, but I suspect it’s old information.  Current smartphones run very efficiently when in “standby” (not actively using an app).   ‘Background app refresh’ is off by default.  It conserves data and battery life.  

Conversely when using an app data is going to be consumed at different rates depending on the demands of the app.  

High use are video; audio and turn by turn directions moderate; things like email use very little.   Very few apps will run in the background without permission.  

Please look in settings, cellular data usage on the phone/s to see which apps and services are actually using your data.  If you do find an app using a lot of data, it may have settings to restrict it.  (See photo sample)

iPhones do not reset with your bill cycle!  

You have to manually reset each month so set a reminder.   ‘Reset statistics’ is how you clear.

Current period is the total data used.   

Wifi assist can be turned off.

You want WiFi (1st photo, top left) to stay on to conserve mobile data when WiFi is available.

 

 

IMG_5236.JPG

 

78D7FB09-75A4-43F2-A4AD-9AD170BE4DAA.jpeg9BC36B94-BA3B-4E93-B30A-55EB55D058F3.jpeg

 

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

 • 

78K Messages

2 years ago

The only information on what and how much data is used is on the device itself.  In settings, data usage.  

Any application or service on smartphones uses data to function.  20 gigs is quite a bit of data, so the user must be watching a lot of video 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

2 years ago

Thanks, I understand what data is at this point but in reading info on line
it was suggested that I check how often my apps are updating the data and
set different parameters. I cant determine how to do this on my
phone.Please advise. I have a 6 plus iphone.
Brand User
ATTHelp

Community Support

 • 

133.3K Messages

2 years ago

Hello there @April2019!

 

It's possible to view which apps are using data by navigating to Settings > Cellular or Settings > Mobile Data. Find out more about checking data usage iby following these instructions.

 

Hope this helps!

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

2 years ago

Thanks. I received no pictures with this email but I think I've resolved the issue so I'll bow out.

Brand User
ATTHelp

Community Support

 • 

133.3K Messages

2 years ago

That's great to hear, @April2019!

 

Feel free to track your data usage simply by downloading AT&T All Access app or by dialing *3282# (*DATA#).

 

We appreciate your participation in AT&T Community & Forums.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

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78K Messages

2 years ago

@April2019 

pictures are never included in emails.  I write ‘see photo’ so people will go back to the website. 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

a year ago

What exactly is mobile data? I see this on my bill just not sure if it is Facebook, messenger, email, etc. Please explain to me what it is. Thank you.

lizdance40

ACE - Sage

 • 

78K Messages

a year ago


@tworkman09 wrote:

What exactly is mobile data? I see this on my bill just not sure if it is Facebook, messenger, email, etc. Please explain to me what it is. Thank you.


See photos, and then look in your phone settings to see a similar list.  All those apps are what used your data.  The numbers expressed in MB or GB are how much used by the application or service.  


78D7FB09-75A4-43F2-A4AD-9AD170BE4DAA.jpeg8B063AFF-F614-498A-A7E1-B6B4A11995B1.png

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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