Loyalty Department not honoring promotion they gave
I ordered iPhone 12 pro 256gb with Loyalty department who gave me an offer of $300 off in monthly bill credit on top of ongoing promotion of the same phone which was $20 per month. It’s updated in notes as well. Now they are saying agent gave wrong info as they can’t stack 2 offers and they will coach their agent. Then why did u gave it in 1st place and I waited for a month for the phone to arrive. And now I get the hassle to return it. Pathetic customer service.