Tutor
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8 Messages
Lost, Stolen reporting
Is it possible to report a lost stolen phone not lost stolen online anywhere or do I have to call in to the service number.
Tutor
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8 Messages
Is it possible to report a lost stolen phone not lost stolen online anywhere or do I have to call in to the service number.
Accepted Solution
Official Solution
AlBaRo
Associated Member
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82 Messages
5 years ago
Hey!
If you have MyATT account you can go and suspend the line and report it from there, you can also find the options to get a new device if it wasnt in insurance plan.
If you did have insurance protection plan for the device you can go to:
www.phoneclaim.com/att.
Hope it helps!
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EdoubleU
Tutor
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8 Messages
5 years ago
Can it be take off the lost or stolen list if it’s already been reported and all that, through the myatt site as well?
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AlBaRo
Associated Member
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82 Messages
5 years ago
Hey!
For you to remove a device from the Blacklist, you wont be able to do it from MYATT online account.
If you have insurance and you made a claim to get a replacement for that lost/stolen device you need to call Asurion (828-258-0922), they will help you.
If you didnt have insurance plan and you just reported as lost/stolen you need to call ATT care.
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