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EdoubleU's profile

Tutor

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8 Messages

Tuesday, March 6th, 2018 4:19 AM

Lost, Stolen reporting

Is it possible to report a lost stolen phone not lost stolen online anywhere or do I have to call in to the service number.

Accepted Solution

Official Solution

AlBaRo

Associated Member

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82 Messages

5 years ago

Hey!

If you have MyATT account you can go and suspend the line and report it from there, you can also find the options to get a new device if it wasnt in insurance plan.

 

If you did have insurance protection plan for the device you can go to:

www.phoneclaim.com/att.

 

Hope it helps!

Tutor

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8 Messages

5 years ago

Can it be take off the lost or stolen list if it’s already been reported and all that, through the myatt site as well?

AlBaRo

Associated Member

 • 

82 Messages

5 years ago

Hey!

 

For you to remove a device from the Blacklist, you wont be able to do it from MYATT online account.

 

If you have insurance and you made a claim to get a replacement for that lost/stolen device you need to call Asurion (828-258-0922), they will help you.

 

If you didnt have insurance plan and you just reported as lost/stolen you need to call ATT care.

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