Lost / Misplaced iPhone - iCloud & Authentication, Etc.

If your phone is under a business account, that phone and phone line belongs to the business.  I suspect that you would need to be authorized by the business, as a minimum.

Also, what do you mean “misplaced phone”?  What are you looking for from the AT&T store?

@dwill05   Thank you so much. I have one last place to check tonight if my phone is there. As of this date, when I call my work cell# it goes directly to voicemail. Also, I was trying to access important information via iCloud, however, it asked for authentication verification.

I believe I misplaced it (I was in 7 different places around the date when it was missing -a family wedding), but will apparently need to get a replacement sooner than later at the store.

My only concern is - Will I be able to retrieve any saved information on that phone after I report it as lost or stolen?

Hey @TerriBerri. This is not the experience we want you to have, and want to help you make things right.

We want to take deeper look into this situation, so please look out for a DM notification from us.

Thank you for visiting AT&T Community Forums!

MatG, AT&T Community Specialist

iCloud is Apple.  AT&T can’t help you with iCloud login or authentication.  If you lost your phone, you should be able to use Find My IPhone, which again is Apple, and is something AT&T can’t help you with.  As far as information stored on the phone, that would be in a backup of the phone, which (I’m repeating myself here) is likely in your iCloud account, if you had backups selected to be performed.

Hopefully your phone is in the store, but if it isn’t, AT&T can’t help you find it, or help you with anything on the Apple side of things, like iCloud.