Long term California customer of AT&T mobile and home bundle - account cancelled today - Ive had a COVID hardship
I was told CA was protected it would stay - turned off today
Due to business shutdown during COVID I, like many were laid off of work. Found a few jobs off and on but Ive been drowning this whole pandemic. Lots of local and government assistance available and I have pending applications that would help WHEN I am approved(not if, I meet more than one requirement for each)!
Mobile account services were cancelled today! AT&T has not been helpful in getting payment arrangements together; the site stalls my cell phone with the AT&T app and online services never load the page. I have a large bill being a single mother household of 7 kids from 7-21 years old, 6 lines and phones total - disconnected without prior notice that California no longer protects shut off and they will not honor this any longer
I have been transferred back and forth between departments repeatedly without proper introductions using the chat feature(my only way of communication with them!) left to explain issues to yet another person time and time again. Chat ended intentionally by a supervisor named Nicholas who would not give me this number or location AFTER my service was restored by an agent that requested I restart my device - transferred to IT for technical support to have this supervisor offer no help!!.
they even asked for a good call back number should the call be disconnected.!? Super frustrating. I have literally spent HOURS (11am-3pm) trying to get things sorted out; no options other than paying in full(!) without any results, referrals or a kind word!!.
It seems that my customer loyalty, multiple line account service will just have to go to collections because they make no options for me - they'll get their money either way and I am left to pick up these pieces for the next few years when this is in default - DUE TO COVID.
THIS IS GOING TO BE POSTED EVERYWHERE - ALREADY SENDING THIS TO MY LOCAL NEWS STATION FCC COMPLANT IS MOST DIFENATLY NEXT WITHOUT A DOUBT --- ANY OTHER FOURMS OR SUGGESTED SITES TO REPORT CONSUMER THEIVORY DURING COVID!!!?