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Contributor

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3 Messages

Sun, Jun 2, 2019 11:10 PM

Login att my app

This has to be the hardest app to use I even called for help can not login still sad app.

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Brand User
ATTHelp

Community Support

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134.1K Messages

a year ago

Hello @G7802B,

 

Thank you for informing us. You will receive an account locked error message after six unsuccessful myAT&T login attempts are made within 24 hours. You can unlock your account by attempting to login again after one hour, or by following these steps to Reset your password for signing in. Let us know if this helps.

 

Sean, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

 • 

134.1K Messages

a year ago

Hi @G7802B

I can help you get logged into the MyATT app!

Are you receiving any error messages when you attempt to log in? Are you attempting to log in with your smartphone, or a different device? Please provide any other details you may have about what's happening when you try to log in.

I look forward to hearing from you!

Cameron, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

3 Messages

a year ago

No its locked also contacted att couldn't help

Brand User
ATTHelp

Community Support

 • 

134.1K Messages

a year ago

Hello @G7802B,

 

We are happy to help. However, to address your concerns we will need more information. What is happening when you attempt to log in? Are you receiving any error messages? What kind of phone do you have? Have you tried logging in from a computer? Thank you. 

 

Makaela, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

3 Messages

a year ago

Locked up call operator at att to unlock I did it

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