For the mom who gives us everything - Mother's Day gifts that connects us.
Need help understanding your bill?
shawnhardin1995's profile

New Member

 • 

5 Messages

Thursday, March 23rd, 2023 9:19 PM

Locked out of my account&can't get att support to help me at all been trying for 3 days plz help

I lost my phone 4 days ago I cant login to my account because I had everything saved in it. That's not even the worse of it I cant get in my gmail because I had 2 step login with my phone numbe. Cant login to my Facebook the same thing I cant even login to any of my bank account cant get no money because I lost my wallet so I cant do anything will someone plz help I really don't know what to do now I've tried everything.

New Member

 • 

148 Messages

1 year ago

Go into an AT&T store and get a new phone activated for your number. Over-the-phone support won't be able to validate your account without sending a one time pin.

You said you lost your wallet, assuming you don't have your driver's license bring 2 forms of photo identification or a passport,

New Member

 • 

5 Messages

1 year ago

Got no way to get there I live in the country and I know my passcode 

New Member

 • 

148 Messages

1 year ago

Have you tried contacting AT&T over chat?

https://www.att.com/support/wireless/

They might be able to validate you with your account PIN and social security number (assuming you're the account holder)

New Member

 • 

5 Messages

1 year ago

Ever time I've been able to get to chat it ask me to sign in but I'll try your link thank you for trying to help

New Member

 • 

5 Messages

1 year ago

it just keeps loading

New Member

 • 

148 Messages

1 year ago

If you have access to another phone line try calling them, but I see your current device doesn't have a sim card, wouldn't you need to visit an AT&T store to get one anyway? Better than waiting for it to be shipped

Community Support

 • 

231.3K Messages

1 year ago

Hello shawnhardin1995, we understand the inconvenience of losing you phone. We're here to help you get access to your account.

 

Try clearing the cache and cookies along with using a different browser to see if this helps with the chat feature loading.

 

Review the following article to learn more about your phone replacement options. You can get further assistance by going to an AT&T corporate store. 

 

Visit the AT&T Store Locator, select FILTER, then Company Owned Stores to find the store closest to you.

 

Let us know if this helps. Reach back out to us if you have any other questions or concerns.

 

Jeff, AT&T Community Specialist

 

 

 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.