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New Member

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1 Message

Monday, June 1st, 2020 1:42 AM

Line passed away

About a month and a half ago a line on my At&t wireless plan got an upgrade. Unfortunately he passed away a couple days ago. I'd gladly send the phone back but no idea what happened to it or where it could be. I've seen information about death of the account holder but nothing about this. Any help is greatly appreciated.

Former Employee

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32.9K Messages

4 years ago

unfortunately if the phone account wasn’t in his/her name you are still responsible to satisfy all the requirements

ACE - Sage

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117K Messages

4 years ago

AT&T does not want the phone back after 14 days. Your best bet is to sell the phone and use the funds to pay off the upgrade.
Very sorry for your loss.
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