Skip to main content
AT&T Community Forums
R

New Member

 • 

1 Message

Mon, Jun 1, 2020 1:42 AM

Line passed away

About a month and a half ago a line on my At&t wireless plan got an upgrade. Unfortunately he passed away a couple days ago. I'd gladly send the phone back but no idea what happened to it or where it could be. I've seen information about death of the account holder but nothing about this. Any help is greatly appreciated.

Responses

Constructive

Employee

 • 

11.5K Messages

a month ago

unfortunately if the phone account wasn’t in his/her name you are still responsible to satisfy all the requirements

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

 • 

76.4K Messages

a month ago

AT&T does not want the phone back after 14 days. Your best bet is to sell the phone and use the funds to pay off the upgrade.
Very sorry for your loss.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Get started...

Ask a new question