Lied to When I ordered my service
On April 15th I ordered Direct Tv along with an unlimited plan from AT&T. The S9 Galaxy was ordered and 4 days later it had not shipped yet so we went to the store and picked one up.
During this process I learned that I had been lied to on the phone about the promotions and costs associated with my new account. Below is what I was told and I feel is what AT&T needs to stand behind. I would encourage you to review the phone conversation for this order to make this right with me.
- The Galaxy S9 was going to be free to me. She explained the cost would be a debit and credit on my bill for 30 months. After talking with others I have learned that the Galaxy S9 is not free but ½ off. Again, Not what I was told on the phone.
- Costs – I was told the unlimited plan with the hotspot was $45 plus $20 access fee. After talking with someone last night I found out the cost is $90 instead of the $75.
- Hot spot – I was told on the phone 18gig and it is actually 15gig.
I would have never entered into this agreement knowing I was going to buy the phone, even ½ of it. The costs do not align with what I am willing to pay and I feel I was mis-lead for this salesperson to get the deal. All of this does not sit well with me and I feel I have gone through a great deal of work not only to get your service but get rid of my old service along with telling everyone my new number. I have hours invested in this change process to only find out I was lied to.
I am hoping this letter finds someone in the right position at AT&T to be able to take action on this mistake.
ACE - Expert
5 years ago
Has the Direct TV been installed yet? If not, you can cancel that order without penalty. If it's already been installed, you will have to pay an ETF to have it disconnected.
You can return the cell phone(s) and cancel that service within 14 days, so you can do that and only will owe a restocking fee. If you already canceled the old service, I'm sure that company would love to have you back.
You can verify AT&T's correct pricing and promotions on the website to figure out if switching makes sense to you. Unfortunately, the steps I listed above are probably the only way AT&T will "make it right."