Lied to about trade in promotion
So I traded in an iPhone 11 for the iPhone 14, at the time of trading in the iPhone 11 the promotion was 800 in billing credits for the iPhone 11. So I decided to trade the phone in and proceed with the trade in. After two month I receive a promotion card in the mail of 150$ for my iPhone 11 and I’ve called customer service and spent over two hours on the phone with to get told different things.
The first thing they told me was that my 800$ in billing credits would be applied in 1-3 billing cycles but then I asked them why I received a promotional trade in credit of 150$
side note nothing was wrong with iPhone 11
now I’m dealing with customer service and then them me telling to call the trade in team
in order to try and resolve this issue.
I do not appreciate being lied to over a promotion my family has been apart of the att family for 15 years and loyal and no one except has had this issue with att.