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DawnFortner's profile

Contributor

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2 Messages

Thursday, March 9th, 2017 10:16 PM

LG G5 $300 visa gift card promotion

I purchased my LG G5 12/15/16 when there was a promotion for the $300 visa gift card.  I still haven't received my gift card.  ATT customer service can't find the promotion.  Where is my gift card ATT???  I've spoken with 9 people and can't seem to get this problem resolved.  I'm being passed from person to person, patrionized, and made to feel like I am scamming ATT for a gift card.  I didn't pull this promotion out of my rear and make it up.  I don't appreciate the way I've been treated and how this issue cannot seem to be resolved. 

Community Support

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232.2K Messages

7 years ago

Hello @DawnFortner,

 

This is definitely not something we want our customers to experience. I’m sorry you feel as though you’ve been given the run around regarding this promotion. I appreciate you bringing this to our attention via the Community Forums. I’d be more than happy to look into this for you.

 

I agree this is something which should be looked into in further detail. I will be sending you a private message to your Forums Inbox to gather some additional information. Please be on the lookout for this message! I appreciate it!

 

I look forward to working with you to get this resolved! Have a fantastic day!

 

Portia, AT&T Community Specialist

Tutor

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6 Messages

7 years ago

What a surprise me too.  Just keep getting spun etc etc.

Community Support

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232.2K Messages

7 years ago

Hello @Marinemom2014,    

 

Thank you for alerting us of this on the Community Forums! I’m sorry to hear you are having a similar issue.

 

I did find a great resource which may be able to assist you! It is our AT&T Reward Center. You can check on the status of your request, and will also have access to the FAQs and Process Overview, which will have more information and details.

 

Please let me know if you need any additional assistance. We want to ensure all of your concerns and questions are taken care of!

 

Portia, AT&T Community Specialist

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