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geoffvanstone's profile

Contributor

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1 Message

Sat, Feb 18, 2017 3:37 PM

LG G5 $300 Gift Card Promotion

On the 25th of November in 2016 I got a promotional email from ATT where you get a $300 VISA Giftcard after buying a LG G5 on ATTNext.

I read in the fine print of the email that it said the account most be in good standing after two billing periods to be eligible and that a gift card would be sent out within 8 weeks.

I signed up for the phone on November 29th which is a little over 11weeks ago.

I spoke with an ATT representative on February 11th via the chat feature on the ATT mobile app. This representative told me the Giftcard "should" be available before my bill is due, which is the 22nd.

I have since called customer service again regarding the Giftcard promotion and was transferred back and forth, from the att billing department to the uverse rewards department to the att switcher offer rebate department to the wireless rebate team and then back again to billing, and finally got disconnected while being transferred. After being on the phone for a total of 2 hours I ended up getting no solution to my current dilemma of not knowing the status of the Giftcard.

If anyone can please help me find out the status of my Giftcard that would be greatly appreciated.
ATTHelp

Community Support

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192.3K Messages

5 y ago

Hello @geoffvanstone!

 

Thank you for reaching out to us on the Community Forums, I would love to assist with this issue!

 

With a rebate from AT&T, you can check on the status of this offer by visiting this website. You can also reach the rebate processing center by contacting 1.866.852.8617, and they can be reached from 8:00 AM to 8:00 PM ET Monday – Friday. The mobile number and zip code listed on the rebate form are required to find the status.

 

Please let us know if this information helps!

 

Jordan, AT&T Community Specialist

Contributor

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2 Messages

5 y ago

Hi Jordan!  I have had the same issue.  I have spoken/chatted with 25 people over the last 5 days.  I have spent HOURS on the phone.  Customer service is a joke.  You'd think they'd take care of their loyal and longterm customers- NOPE.

ATTHelp

Community Support

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192.3K Messages

5 y ago

Hello @DawnFortner!

I am so sorry you are having so much trouble receiving this gift card. This is definitely not the experience we want our long time customers to have. I would love to help find a solution for you.

If you could please send a private message to @ATTMobilityCares, with your full name, phone number and best time to contact you, I can get started looking into this for you.

Thank you so much for reaching out! Looking forward to working with you!

Jordan, AT&T Community Specialist

Tutor

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6 Messages

5 y ago

Did you ever get this resolved.  I just keep getting spun by customer service, they keep telling me that I have to meet certain eligibility requirements.  such bull crap from ATT.

ATTHelp

Community Support

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192.3K Messages

5 y ago

Hello @Marinemom2014,

 

I totally understand wanting to ensure you get the promotion you signed up for. I will be happy to help get this resolved for you!

 

Can I have you please send me a private message to @ATTMobilityCare? Include your full name, mobile number the LG G5 was purchased on, and the best time and method to contact you. I look forward to getting this figured out for you!

 

Brett, AT&T Community Specialist

Contributor

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3 Messages

5 y ago

Does anyone still have the flyer or email that went with this deal?  AT&T is claiming they never had this deal?  I found it on the AT&T website as a black Friday deal on Nov 25th, 2016. There was also a $200 Visa offer for the purchase of a Samsung phone and I bought that one as well and have not received either.

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