Landlines--have these been discontined, but nobody told me?
I'm a long-time ATT customer and have had a really bizarre experience that makes me wonder if ATT has discontinued landline service but just not announced it?
We live in a rural area with very limited cell-phone coverage and so rely on our 2 landlines (one is our home phone, one is our business phone for our small business. Here's a chronology:
Dec 11th: A powerful storm knocked out our power and phone lines. Power was restored in 2 days, but the ATT landlines were not because they had "high volume of outages, etc," Okay I get that. We scheduled a repair appointment and got a txt (after the missed appointment) on our cell phone that ATT could not make the service call and that they would reschedule.
Dec 26th: Called to find out when they planned to reschedule. Made another appointment. and got a txt (after the missed appointment) on our cell phone that ATT could not make the service call and that they would reschedule.
Jan 5th: Went online to get the 800 number for landline Technical Support, got an "Out-of-Service" message on THEIR support line.
Jan 6th: Went online to try an online chat with landline technical support, but the online chat link was disabled (the online chat for wireless and u-verse work perfectly well)
Jan 6th: Tried the U-verse & wireless online chat (just to see if anyone was there), they told me how sorry they were to hear of my issues and directed me to either the online chat or 800 number with landline technical support. I asked to speak with a manager and was told that there are "SO many managers...."
Is there a higher power I can appeal to? FCC?
Oh wow, I now need to choose a forum before I can post this, and the choices are: UVerse, Wireless, Internet.