Keeping go phone number.

Hi there @jsr8831

I’d be happy to help! There is currently not a way to pause or suspend your GoPhone account. In order to retain your account/number, the account must be refilled within 60 days of expiration.

I hope this helps!

Charise

Hi is there a minimum refill amount needed to keep the number open?

I have the same question - if I am out of the US for several months, I understand I have to refill my GoPhone plan at least every 59 days to keep the number active.  So does that mean that if I currently pay $30/month, I must pay another $30 within 59 days to keep my current phone number?  Or can I just buy a data package every 59 days?

I just went to an AT&T store and was told that I have to refill it within 90 days, not 60. Which one of them is accurate?

@Bex712 Either could be right, it depends on how and when you use up your balance. If your account balance is $0 for more than 60 days, your account is closed and your number is lost. Now, that 60 day clock doesn't start until your current plan expires, so if you are on a 30 day plan, it could be 90 days until you need to refill. 

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@Bex712 wrote:
So, I just have to make sure, that I activate the AutoPay basically 59 after my current plan expired?

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Autopay or manual refill 59 days after your current plan expires should be fine.

@Bex712 Your balance expires in July unless you use it before then to pay for service. Are you on a 30 day plan or one of the pay per use plans? That makes a big difference in figuring out when your 60 day clock starts. If you are on a pay per use plan, then the 60 day clock starts whenever your account balance reaches $0. If you are on a 30 day plan, your account balance could be $0 but the 60 day clock would not start until the 30 day plan expires.