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New Member

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6 Messages

Saturday, April 10th, 2021 5:57 AM

Keep it up at&t...

Hello at&t, sir i have purchased an iphone xsmax from a retailer of delhi and i am also a small retailer okay.. then when i sold this phone to a customer after 2 3 days he returned me claim that the phone is not supporting sim card of india then i took back the phone and returned him the money, then i called the person from whom i purchased the phone  unfortunately his phone was switched off i tried it for weeks months but no result found... now when i showed up this phone to a expert he said the phone is country locked by at&t usa and it cant be unlocked because it is a blacklisted phone....... you tell sir whats my mistake?? I paid up fully for this phone the person claimed this phone from at&t and at&t also took it! I mean seriously you guys also not even investigate that the person could also sell it and can claim it..... hats of to your criteria..... this is the consumer right? This is how your big company works???? I know this huge paragraph you will not even read but its the anger within me who is forcing me to write........ THANKYOU FOR THIS WONDERFUL SERVICE

Bye...

ACE - Sage

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104K Messages

2 years ago

Lesson is don't buy phones from unverified sources.    You didn't think it was fishy?  Guy probably stole it from a tourist. 

    Do you think AT&T sends investigators to other countries to look for lost and stolen phones?   Ridiculous. 

AT&T will not help you.

AT&T does not sell phones in India. This phone is most certainly lost or stolen and is correctly blacklisted. It wasn't yours to sell

It's garbage, doorstop, paper weight.

(edited)

New Member

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6 Messages

2 years ago

I dont know about anything but i paid for it and its att responsibility to go through all the events happened. This not that a person who purchased from att and then the person claims that the phone is lost or stolen and att actually claims that.... is it a logical move?

ACE - Sage

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104K Messages

2 years ago

You need to accept the fact that the person who sold it to you either found a lost phone or stole the phone.

AT&T only responsibility is to its customers, and you are not its customer.

If an AT&T customer reported the phone lost or stolen, AT&T blacklisted it exactly as they should have.

    AT&T is in the right here.

New Member

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6 Messages

2 years ago

@lizdance40 mam an at&t customer is always right? He or she cant be fishy? Suppose if i purchased a phone from at&t and sold it to you and then i claim that my phone is lost or stolen and then at&t blacklist the phone then?? Who is wrong here? Can you anwser me?

sandblaster

ACE - Expert

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62K Messages

2 years ago

Suppose if i purchased a phone from at&t and sold it to you and then i claim that my phone is lost or stolen and then at&t blacklist the phone then?? Who is wrong here? Can you anwser me?

You would be the one doing the wrong thing and whoever bought the phone from you wouldn’t be able to do anything about. That is the risk of buying phones second hand. Bottom line, ATT can not and will not help you. Face it, you got cheated.

Former Employee

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1.9K Messages

2 years ago

You are not an AT&T customer. You did not purchase the phone from AT&T. You purchased it from someone and then sold it someone else. The person who is wrong is the person who sold you the phone. Take it up with the person who sold you the phone.......oh wait, of course you cannot reach them, that should tell you right there that they scammed you.

New Member

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6 Messages

2 years ago

@sandblaster buddy the person who purchased from att sold me not the third person sold me you guys are not wven understanding the siruation.. and it was not the second hand mobile biddybit was fully sealed packed...

sandblaster

ACE - Expert

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62K Messages

2 years ago

We understand the situation perfectly. You are the one not understanding. It doesn’t matter if the person you bought it from was the one who bought it from ATT. It’s still second hand because you didn’t buy it from ATT. They cheated you and ATT will not do anything about it. 

ACE - Sage

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104K Messages

2 years ago

🤦🏼‍♀️

@AdityaK123

You are not the first person to fall for this particular scam. I would say we see at least one if not several posts every week from someone who has purchased a phone in the USA or another country, from Craigslist, from Facebook, or eBay, and the phone was not theirs to sell.

    As we say in the United States this is not our first rodeo. We understand exactly what your problem is and we are telling you there is no solution. The only bad person is the person who sold you the phone in the first place, because it was not theirs to sell.

  Again -    AT&T will not, fix this for you, they are doing the right thing. 

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