I posted this last night but now it's mysteriously gone...
Please advise if there's a better place to post this. Just looking for some resolution. Here's the scenario: Twice this week I've tried to switch from Verizon to AT&T via the AT&T website. AT&T is currently offering $250 for each line ported to them via their website. Great deal! However, each time I order, 1-2 days later, my order is cancelled due to them being "unable to verity" my identity despite me entering every piece of requested data. I tried calling the customer support number but they just said the $250 deal was "online only" and they couldn't honor it. The cancelation emails told me to go to a store to verity my identity. I did that but they, as well, said the $250 deal was online-only. See the catch 22 here? I went ahead and established the cell service while at the physical store but I think it's only right to be eligible for the $250 deal given it's a glitch with the AT&T website that prohibits customers from completing their orders. Please advise.