Tutor
•
8 Messages
Issue with unlocking request.
I bought two no-commitment phones a weeks ago to use when I visit my county. I have receipt clealy says "no-commitment"
I have a premier account since 2007 or 2006, and january 2014 I renewed my contract.
My bill is always in good standing, so I requested unlock for the no-commitment phones I bought.
However, I got declined email saying:
- We cannot find a valid current or former mobile number associated with this device.
- This device is not associated with a current or former AT&T account.
Thus, I request again with my sim card in this time.
But, I got reject email again.
The mail says:
- You have not completed your service agreement. You are under contract and must complete the contract period before your device can be unlocked.
Yes, I'm in contract right now with LG G2 and Note 3.
But, I bought two galaxy s4s without contract, and my requests were about no-commitment phones.
Without simcard, AT&T rejected the unlocking request since it is no previous history, and with my simcard they rejected because i'm in currently in the middle of contract period.
I don't know what happened?
Why online-unlock request is not working properly?
hhhmmk
Tutor
•
8 Messages
10 years ago
After calling, the situation getting worse.
The representitive requested iccid, so I said my request is for no-commitment phone, so imei number will be only thing you need.
However, the representative requested iiccid, and I don't know what the representative did, my current sim was disconnected.
Now, I'm working on the third person to reverse my old simcard previous representative spoiled.
I was pretty happy customer before today, but I'm sure i'm not a happy customer anymore.
0
0
Constructive
Former Employee
•
32.9K Messages
10 years ago
The text hilighted in red may be the issue your having
Customer-Specific Requirements
Additional Information About AT&T Mobile Device Unlocks
0
0
hhhmmk
Tutor
•
8 Messages
10 years ago
I'm always in good standing for long period without any issue.
I got reject mail again.
This time says,
"We cannot complete your request because this account has reached the maximum number of unlock requests allowed during a given period."
I never got any unlock code for a year.
I think 5 devices is limit for a year, but I havn't requested any unlock.
The reason is totally wrong!
Your system or the person who is working at unlock department is just try to reject and give reason which is not make sense at all.
0
0