Need help understanding your bill?'s profile



2 Messages

Thursday, November 20th, 2014 7:47 AM

Is there someone who can give me concrete info on how to get my promo card reissued!?


I have lost my promotion card and would like it to be reissued.  I did a device trade-in at the store w/ a special promotion and was issued a cheap paper promo card...

Well, about 2 weeks later, I have found the card in a washed pair of shorts, but now I cannot retrieve the card #.  I have not yet used the card for any purchases at AT&T.  


I have tried to contact the store where I did the trade, but they were unable to reissue a new card b/c it being over a certain timeframe (9 days!??).  They do not have a record of the card # that was issued, even though I provided them with the invoice.  Really frustrating!

I have also tried to contact at&t customer service, but the reps have no knowledge of what to do.

I have also called the Device Trade In Department (800.445.6005), and have been told I should be contacted in 48 hours via email.  So far, no responses.

Right now, stuck in a circle with all departments pointing me in an endless loop.  Its really hard to place your trust in a communications company where nothing is communicated within the company, and basic info that is obviously recorded in their system is unretrevable.  Really feel like I am being taken for a spin--cheated even--out of my own device...

Please help!

Former Community Manager


10.4K Messages

9 years ago


Hello Welcome to the Forums!


I'm sorry you're having some issues with your trade in card, our Social Media Care team will be happy to help you with that! Please send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.


Thank you,




2 Messages

9 years ago

So I was told to send an email to the Social Media Care Team with my info.  Someone responded back, and told me to email  


...Smiley Indifferent


Basically, once again, passed on to 2 different departments within AT&T.


And no, I haven't received any responses to my problem.  

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