Is the Value Plus Plan eligible for the Trade-in/ Upgrade Promotion?
Long story short. I traded in a phone for an upgrade back in July. I have yet to receive the monthly credit. Each time I contact customer support and/or the loyalty the department, I get mixed results on my plan's eligibility. I currently have the "Value Plus" Plan; it's an unlimited plan. Additional terms of the deal reads as follows:
- See att.com/unlimited for current unlimited plans. Retired unlimited plans may also qualify (excluding prepaid, session-based, and Data Unlimited at $45/mo. plans). Speed, usage & other restr’s apply.
I have called multiple times until I am blue in the face.
So, is my current plan eligible?
Any help is appreciated.
22-year long, beyond frustrated loyal customer