IRS Cannot Verify My Identity Using Mobile Number
AT&T - Am not trying to update my personal information with the IRS.
Am trying to register for access to my account with the IRS.
Have to provide several pieces of identifying information in order to gain access.
The final step in the ID process asks for my mobile phone number and says that the IRS will use it to confirm with my mobile Carrier the name and address information already provided in the other steps of the process.
After inputting my mobile phone number which I’ve had with AT&T since 1996 (via the names Bellsouth Mobility, Cingular Wireless, AT&T), an error message displays saying the IRS was unable to verify my identity with my mobile carrier.
I don’t know if this is because AT&T does not provide the identifying information, or because there is a discrepancy between what I listed and what is on file with AT&T.
With all of this spelled out, can you please escalate this to the correct department within AT&T so I and others in the same boat can get some answers???
The normal alternative is to verify identify with a PIN by mail. But due to COVID-19 pandemic, the IRS is not doing PIN by mail right now so I have no way to get access to my IRS account!