IPhone Trade-In Bait & Switch
When I traded in my iPhone 11 in October 2021, I was given a $1,000 credit for the phone. I purchased an iPhone 13ProMax. I was told I’d be put on an installment plan, pay $30/month and be credited $27/month for 36 months. After 18 months I want to upgrade to an iPhone 14ProMax. I was told I would need to pay off the balance, quoted at $550. I owed approx $100 after the trade in. I now owe $54.
I argued for 1/2 hour with “Parker,” on a Chat. I finally asked for his supervisor. He told me it would be 2-3 minute wait. I waited 30 minutes and he and the supervisor never came back.
When I got this “deal” I was not told I had to keep the phone for 36 months. I was not told I couldn’t pay off the balance without paying 10x what I owe. I was told I was getting $1,000 for my trade-in. How is this legal? Why would they risk my business (4 family members) and treat a very long-time customer like this?