Iphone 6S Plus BOGO Purchased in Feb 2016 * IS A SCAM I AM STILL PAYING ON 4 PHONES IN DEC 2016!!!

@wildcat77 Once it kicks in you keep getting billed for the phones, but they give you the credit each month. You'll have a balance until the Next plan is over.

IF you want help, I've got a few questions (and maybe a couple of followups).

1. What kind of phones were ALL FOUR of them? 
2. Specifically, which Next plans were the phones on? (the free ones)
3. You haven't been late for any of your payments?
4. You added TWO new lines at AT&T at the time of purchase? (these would be the free ones)

5. Are you 100% sure you don't have credits buried in the bill somewhere (you'd be suprised at the people who miss this, since they are still being billed).

February iPhone BOGO.  http://about.att.com/story/expands_2_for_1_deal_on_most_popular_smartphones.html

While you looking at the bill, make sure the new line have a Next installment with 30 payments listed.  

Gary, 

1. All 4 Phones were IPhone 6s Plus we added 2 new lines and were told that 2 lines would be free. 

2. Not sure what the question is about what next plan ?

3. No

4.  YES

5.  Yes I am the credits are not listed on the bill.

Do you work for AT&T ? I really would like to get this taken care of . Any suggestions ? I have called over 20 times been hung up on or disconnected multiple times. Have been transferred over 6 times on 1 call only to b told I would need to call back the next day. Thank you for any help you may be able to give. 

@wildcat77   Check your bill.  The phones had to be purchased on the installment plan.  

Look at your bill.

It should show on all 4 lines the number of payments out of 30.   Probably 10 out of 30.  

That 30 is a big deal.  If you did not use Next at all, or did not have the "free" phone's on 30 payments, that is the problem.  

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@wildcat77 wrote:

2. Not sure what the question is about what next plan ?

On the bill, where you see the payments for the phone it says something like "Installment 2 of 24", we want to know the two numbers that appear there.

And are the the same for all the new lines?

@Slimdizzle   Which is exactly the deal you agreed to, but you didn't read.  Nobody reads!

btw.  No matter how many posts you make the answer is the same

@wildcat77

Did you ever get help resolving this?   As far as we know the Next installment option was the only issue.  In February if was required the phone be purchased on Next installment agreement.