iPhone 6 will not unlock
Hi, I purchased my Iphone6 from bestbuy and paid the phone off the day I purchased it, over a year ago. I am having issues being able to unlock it. I’ve submitted an online request and have been waiting 4 days, status is: we are reviewing your request. I submitted my request for my other iPhone and it was unlocked within minutes. I know there has to be some issue. Customer service said the IMEI is showing as not having att service, when in fact my line is connected via att.
-I am not a prepaid customer
-I bought the phone for $700 full price and paid it off the day I bought it
-I have my phone still connected with att and want to switch carriers but can not as my phone is being held hostage.
Please help. Ty