iPhone 11 Promotion - Never applied to my account!!
I switched to AT&T from Verizon in October 2019. I switched under an iPhone 11 Promotion where you get $500 off if you switch from Verizon and $200 if you trade in a phone (which I did and sent back to ATT!).
I switched 2 lines, 1 of them I traded in an iPhone, one I did not.
1 line overcharged $23.34/month totalling $163.38 after 7 payments
1 line overcharged $16.67/month totalling $116.69 after 7 payments
I have not received phone installment credits yet!!!! Traded in my phone and got nothing for it! I call in every month to beg for them to fix my account and no one can!
AT&T, you have been over charging me every month and I am going to start to post all over social media on your pages that you are not helping a customer. I am stuck in a contract now and am overpaying for something I did not agree to.
Why can't you fix this?!?!