Let AT&T help you elebrate your dad with Father's Day Gifts that connect us.
Need help understanding your bill?
Raidered13's profile

Contributor

 • 

1 Message

Friday, February 8th, 2019 2:33 AM

iPad Pro issue... 13 months and getting older

hello, I had an issue with fraud on my acct. approx. 13 months ago. Took 3 months to get that taken care of, but since then, my iPad continually gets suspended. I’ve talked on the phone, chatted, taken it to an ATT store and still, I’m dealing with this issue. For 13 months now. I’m not looking to get anyone in trouble, I just want my iPad Pro to work w/o being suspended. I’m paying between $180-220 a month and this is beginning to tax me. Please, can someone just go in the system and remove whatever it is that forces me to log into my acct. to reactivate my iPad so I can use it for 24 hours and then have to rinse and repeat. I’m not sure what else to do as I’ve tried every avenue.
Hope you’re well,
Ed 

Accepted Solution

Official Solution

Community Support

 • 

232.8K Messages

5 years ago

Good morning @Raidered13,

 

Allow us to lend a helping hand. Check out this support article on Reactivating service, it will walk you through how to do so. Thanks for reaching out to us.

 

Makaela, AT&T Community Specialist.

 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.