Need help understanding your bill?
junejamd's profile

New Member


1 Message

Wednesday, February 1st, 2023 12:07 AM

IPad cellular connection with T mobile along with two phone lines but AT&T has charged me more than 10 months of iPad cellular fee.

Sometimes in January 2022 I switched over to T-Mobile-two cell phone lines along with cellular iPad. However, AT&T has been charging my auto pay credit card for the last 10 months of $75 plus taxes. It is my mistake that I did not notice it because I thought it is AT&T fiber Internet monthly charge. I do not know what to do. Please help.

ACE - Sage


105.6K Messages

2 months ago

All you have to call AT&T and cancel service on the ipad. The related iPad number is in the settings under cellular on the iPad..


If you were using a physical SIM card and through the SIM card out, and no longer have the phone number, your only option would be to stop payment with your financial institution. 

As a general rule, you have to call and cancel non-phones buy their billing number when you switch service providers. Phone numbers are ported between service providers, but service providers don't port numbers for non-phones because the numbers are only for billing purposes.  So t-Mobil never ported the line for your tablet

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.