Insurance Deductibles Never Specified
Hey, anyone else get caught with the high insurance plan deductibles off guard? I had to get two phones replaced on my plan. The first deductible was $100.00, but then I was told because we had to replace another device within 6 months, we would have to pay $199.00 for the second device. Ouch! I wasn't expecting another $300.00 tacked onto my bill this month. That really sucks. When we added the insurance to our plan, we were never told about the deductible process and how it worked. I just figured it worked like it always did before. And ATT isn't taking responsibility for this since it is a contracted insurance plan and not them. I'm really not happy with the way this came back to bite me.