Insurance Claim and Upgrade eligibility
Okay so in September 2016 I had issues with my phone to where it would charge at all so att told me to file an insurance claim with Asurion, which I did. I paid the 120 deductible and they gave me a galaxy s7 edge because they no longer made the note edge, which was what I had. Okay so fast forward to now I should have been ready for an upgrade at the end of December 2016 because the last time I had an upgrade was 2014. But our account says I'm not available till April 2018, nobody used my upgrade. Also my phone was paid off but when I got the new one with the insurance claim they starting charging an extra 40 a month, we just noticed this. My question is did they use the new phone I got as my upgrade? A phone I did not even want (they did not let me choose they said it was a free little upgrade since the note edge was no longer made)? Did the claim with asurion mess it up? Does anyone have any tips or ideas as to why this happened before I go talk to them?