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New Member

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31 Messages

Sat, Dec 18, 2021 7:51 AM

Installments payments after insurance claim

I found an insurance claim with assurance insurance because my phone was unable to be fixed I received my phone in May I am paying installments on it it was brand new.  Why should I continue to pay installment payments on a brand new phone when I am now in possession of a refurbished phone.

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Official Solution

ACE - Sage

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100.2K Messages

9 m مضت

So if you get in a car accident, and your car has significant body damage but is repairable, and the body shop fixes it all up, but the auto insurance will only pay for used parts, are you still going to have to pay your auto loan? The answer is yes.

  You purchase something and you agree to pay for it. The fact that it had a defect or damage has nothing to do with your loan.

MicCheck

ACE - Expert

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12K Messages

9 m مضت

You didn't have a brand new phone; you had a phone that was 6-months old.

ACE - Sage

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100.2K Messages

9 m مضت

6 months old, used, and broken... 

Juniper

ACE - Expert

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30.4K Messages

9 m مضت

Something happening to the phone later (damage, stolen, etc.) does not remove your obligation to pay it off. An insurance claim providing a replacement phone does not waive your original obligation. There is never a guarantee that a insurance replacement will be brand new.

Short answer, you bought it so you must pay it.

New Member

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31 Messages

9 m مضت

Well I thank  all of you guys for your analogy and basically making me feel like I was informing you that I did not want to pay for it that is not what I said I was specifically saying I want to pay for what I got and a car insurance place or a car repair place is not going to pay for used parts intentionally if they do it is a very very rare chance so that analogies not too good I don’t mind paying my device I have no problem with that I just want to pay for what I got if I get into a wreck and total the car they’re going to cancel that loan and basically provide me with what I need to get and I will make a payments  according to what I NOW HAVE NOT  what I had BEFORE IT WAS TOTALED  cell insurance

same concepT My cell phone was basically totaled I paid my deductible they took the old cell phone and gave me a Permanent used cell phone not rental  until my cell  gets ready now please explain it’s something like a car is totaled and the insurance company tells you well there’s nothing we can do we can’t fix it so what we’re gonna do is give you another one and you were paying for a 2021 Mercedes and that you got a 1999 Honda but the insurance company and the car payment company is telling you to still pay for the 2021 Mercedes I hope I broke it down enough for this analogy to be understood once again I have no problem paying for a cell phone it’s the fact that I’m paying for a 2021 Mercedes and I got a 1999 Honda ?????????

Constructive

Employee

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29.3K Messages

9 m مضت

Have you ever made a car insurance claim? I totaled my car last year. I owed 19k. The car was valued at 13k they paid off 13k I was still responsible for 6k as I didn’t have gap insurance. You bought a phone and destroyed it. Assurion had you pay a deductible and gave you a phone AT&T still expects you to pay for the phone you bought. Same as my finance company expected to get the money they forked over for my car. 

Juniper

ACE - Expert

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30.4K Messages

9 m مضت

Phone bought from AT&T.

Insurance through Asurion.

Phone breaks, you file Asurion claim.

Asurion like many insurances has a deductible that you pay them.

You receive a refurbished phone as replacement as no guarantee it is brand new.

Old phone sent in is now property of Asurion as you got replacement, not rental.

AT&T still requires you to pay for the phone you bought from them.

Asurion does not pay off what you owe AT&T.

You finish paying off what you owe AT&T. The Asurion claim is just so you still have a phone to use. Never is it guaranteed to be exactly what you had or brand new out of the box. The alternative is not having insurance, so you have to buy outright (instead of just a deductible) a new phone on top of paying off the first one.

Regardless of your opinions about the process, this is how it works.

ACE - Sage

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100.2K Messages

9 m مضت

@icloneservices4u

Asurion does not send a loaner phone.  They are contracted to send you a phone  equal or better value than the one that was active on your line at the time of the claim. (read that part again) 

If Asurion can't provide an equivalent phone or better, they may make a cash settlement.  For what they consider Book value, which of course does not eliminate the deductible or the installment payments, but would allow you to purchase a replacement phone.

Since you're going on about Mercedes and Honda, this is perhaps your idea of providing a car analogy instead of facts that pertain to your actual situation?   

   If the phone you broke was replaced with the same model phone, you have received exactly what Asurion is contracted to do. Just because it is now a certified refurbished doesn't make it a lesser model.  Being a lesser model does.

And if that was the problem I'm pretty sure you would have led with that in your first post.

Asurion insurance is the same insurance provider for all mobile carriers.  Asurion is not AT&T, Verizon, T-Mobile or any other carrier.  If you purchase insurance coverage on something you buy through Amazon, Target, Walmart, is likely you are purchasing Asurion through those businesses as well. 

If you don't like their service, you don't like the quality of the replacement phones then complain to them or don't use insurance. You have every right to put aside $15 a month in a bank, and if anything happens to your phone use that savings account of yours to repair or replace your phone on your own. I've been doing that for 20 years. It turns out we are way ahead and have purchased new phones whenever we want or need.

You not understanding how it works (because you didn't read the Asurion email) doesn't change how it works, or your financial obligation

MicCheck

ACE - Expert

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12K Messages

9 m مضت

You brought a brand new 2021 Mercedes in May 2021.  You wrecked a 6 month old Mercedes. Insurance isn’t going to pay for a brand new Mercedes, it will pay to bring you up to the value of a 6 month old Mercedes. 

You broke a used phone. Asurion sent you a used phone (even better since it went through a thorough refurbishment process…I bet you hadn’t done that, had you).

ACE - Sage

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100.2K Messages

9 m مضت

Insurance deductibles and premiums are based on the likely hood of a claim, because the insurance companies are making a profit.  (auto, home, boat, etc..). The only type of insurance that charges a premium but no deductible is life insurance. 

Mobile insurance is the worst for what it provides.  People lose their phone or have it stolen, or Break It, and make insurance claims with far more frequency than automobile or home claims.  In order to still make a profit Asurion charges a ridiculous amount for premiums and an even more ridiculous deductible.  

We have been self-insuring for 20 years. Just by putting $10 per phone aside every month, we have more than enough to replace a phone that breaks are fails, and for buying new phones out right whenever we choose.  When you don't insure you tend to take better care of things.  Good cases, and far less likely to leave them places or put them down and allow them to get stolen. 

Because I work off my phone I tend to go through the battery in about 18 months. I have a note 10 plus that I bought in 2019, that is actually lasted me a full two years and is just now starting to not last a full day on a charge.  

New Member

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1 Message

4 m مضت

My automobile was totaled last year. I owing $19,000. The automobile was worth $13,000, and they paid off $13,000. Because I didn't have gap insurance, I was still accountable for $6,000. You purchased a phone and promptly shattered it. Assuron required you to pay a deductible and provided you with a phone number. AT&T is still counting on you to pay for the phone you purchased. My financing company anticipated to get the money they paid for my automobile in the same way.

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