New Member
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1 Message
Installment plan payoff
Super frustrated. Trying to pay off a phone so it can be unlocked and passed to my mother. Cannot access installment plan payoff info. Keep getting error message.
New Member
•
1 Message
Super frustrated. Trying to pay off a phone so it can be unlocked and passed to my mother. Cannot access installment plan payoff info. Keep getting error message.
Official Solution
ATTHelp
Community Support
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221.5K Messages
10 months ago
Hello Jpanelli, we're here to help you pay off you installment plan.
We understand the impact of making a payment and receiving an error. You can pay off your balance, or pay to upgrade smartphones, tablets, wearables, accessories, or basic phones.
Important details
Feel free to reach back out if you have any other questions or concerns.
Thank you for reaching out to AT7T Community Forums!
Carlton, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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111.1K Messages
10 months ago
Use the mobile app, rather than website.
https://www.att.com/support/article/wireless/KM1011851/
What error?
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NavyBoy32
New Member
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2 Messages
6 months ago
I don't have an att account and I don't know my installment balance
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OttoPylot
ACE - Expert
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21.8K Messages
6 months ago
Where did you get the phone? If you purchased it thru a third party then only the original owner can pay off the balance.
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NavyBoy32
New Member
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2 Messages
6 months ago
The owner didn't give me the information for it
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OttoPylot
ACE - Expert
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21.8K Messages
6 months ago
What ATTHelp posted was correct IF YOU were the original owner with the unpaid balance. If you purchased a phone from the "owner" not knowing there was an unpaid balance it sounds like you may have been scammed. You can not pay off a previous owner's balance, and AT&T can't tell you what is owed (privacy reasons). You need to either talk to the original owner to verify that there is an unpaid balance on it, and have him/her pay it off or better yet, get your money back.
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