Indirect Mobility Offer - Apple Store Employee

Hello @robbross10,

Thank you for reaching out on the Community Forums. I can understand how confusing it can be when there isn’t a procedure in place.  I would be happy to help.

Your new point of contact is your manager who can start the process or contact their manager who can.  The account needs to be wireless only and cannot be a unified account. 

I will be sending you a private message with more information to your Forum’s Inbox.  Please be on the lookout for it!  I look forward to your reply, and hope you have a wonderful day!

Jessica, AT&T Community Specialist

Hello @ShoGunn2201,

I am glad to hear you’re interested in getting an IMO discount. Please send us a private message at: @ATTMobilityCare so we can take care of this for you.

We hope to hear from you soon. Have an awesome day!

Jonathan, AT&T Community Specialist

I have had the 57% discount on my account for the past 6 month. and now all of a sudden i see my BILL just sKY HIGH. My discount is not there no more. Ever since you guys sent the message to change the email to @bestbuy.com i have followed every  directions and you guys still took the Discount away from me. NOw i am paying full price  on my BILL and its money i dont have. I called att and they cant help..so who is the one that is supposed to be running this.?

Hello @yfernandez2284,

I am sorry to hear you are experiencing problems with your IMO discount, I will be more than happy to look into this with you!

In order to research this more in-depth, can I have you send a private message to @ATTMobilityCare?  Please include your full name, phone number, and the best time to reach you. 

I look forward to hearing from you!

Brett, AT&T Community Specialist

It’s strange that so many people are having the same issue with IMO.  One of the main purposes of the program is to advocate for AT&T services, how can we do so when our own billing is a mess. Customer service has no clue about anything IMO related, account Reps don’t seem to be able to assist, if you have one. In the Guide on the site it is noted that Unlimited Plus is Now Eligible for the discount. It’s extremely frustrating, received an email that my discount was removed after switching to a plan that is $30 more expensive, which is included. @attcare @attmobilitycare  any help would be greatly appreciated!

Hello @Balexjones, 

Thank you for reaching out on the Community Forums.  I see you have sent us a private message, and will be replying there to keep information private.  I look forward to working with you, and please have a fantastic rest of your day! 

Jessica, AT&T Community Specialist 

Could y'all please direct message me about this information also? I am an Apply Employee with the 57% discount. I just received a text asking me to login to the IMO portal and update my email but I do not know what my UserID would be. I am having a lot of difficulty finding out how to manage my account. 

Thank you,

Shayna VanLehn

 I just got a message that says I need to update my e-mail address.  Where is the IMO portal to do this and do I have to do it from a computer at work?