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conorod's profile

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Saturday, August 10th, 2019 4:41 PM

In store experience

Hi,


I visited this store (https://www.att.com/stores/virginia/fairfax/646 this morning (8/10/19) with my mother in-law to help her upgrade her phone. I dealt with multiple members from the store.

- Sarah ***** (Assistant Sales Manager) was one of the rudest customer service reps I have ever dealt with. 

- Yasin ***** and some of his other colleagues were super helpful in resolving my questions and we ended up working with him to upgrade her to a new iPhone XR.

 

I would question why you have a store manager who is so poor in customer service and clearly does not interacting with customers. Happy to provide additional details of the experience if you want to contact me.

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

Regards,
Conor

 

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