In Home Expert Ghosted us
About two weeks ago, we had an AT&T repair person come to the house to fix a problem with our Internet service. The technician was accompanied by a “in-home expert“ who pitched us on a new wireless phone service. They promised all sorts of discounts and trade in credits, so we signed up for the service. we got a new phone, and they agreed to come back the next day to pick up my wife’s phone after she had the time to wipe it. Over the last 10 days we have sent numerous emails text and phone calls to both of the reps who are at the house. we’ve had no response whatsoever, they did not come back to pick up the old phone and now are concerned that this whole thing was a scam. We cannot figure out where within AT&T to take this up, so I would appreciate some advice as to who we can contact regarding these open issues.