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GShelnutt's profile

1 Message

Wednesday, December 13th, 2023 4:21 AM

In Army deploying soon

Deploying soon, what is needed for ATT to payoff remaining installments on my phone? 

Accepted Solution

Official Solution

ACE - Sage


118.3K Messages

7 months ago

You have to submit deployment orders. AT&T cancels your service with number held for up to 39 months. Information on submitting your orders via fax or email, canceling and reactivating can be found in this link


After deployment orders have been submitted and accepted you should be able to request your phone be unlocked and check the box that says military deployed 

If you have any problems you can come back to the forum. I've been very disappointed with the military cancellation team not processing things properly

Community Support


232.9K Messages

6 months ago

Hello @GShelnutt, we hope you are doing well.

We are glad you contacted us about that, it's important that we get it fixed. Rest assured, we will work together to find a solution.

We are going to reach out to you via DM to look at your account details and help you further. Please look out for a DM notification from us. Looking forward to interacting with you! 

Appreciate you reaching out to AT&T Community Forums.
Rachel, AT&T Community Specialist.

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