Impossible to cancel service while deployed
AT&T is making it impossible to cancel my service. I have not used it for three years due to being overseas for the Army on military orders. I suspended my account when I first came overseas. Am now trying to cancel entirely because the suspension time is maxed out and I have no idea when/if I will return to the US, given world affairs. I have spent at least six hours on the phone and online chat and nobody will cancel my account because I do not remember my passcode. I have not used the phone or passcode for 3 years; I do not remember what it was. They keep telling me they can send me a new passcode on the phone, which is inoperable because of where I am located. Then they say I should come into the store to cancel, which I obviously cannot do. I can get into my online account and there are obviously identify verification questions they can ask me since I do not have my passcode, but are instead making it impossible to cancel. I am out hundreds of dollars because they keep charging me throughout this process of trying to cancel a phone I cannot use. Customer service has been awful, passing me from person to person for hours.