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1 Message

Tue, Jul 23, 2019 6:19 PM

I was supposed to receive a $250 gift card when i orderd my new phones and never recieved the card!

I ordered two new phones with a phone line and was supposed to recieve a $250 gift. I have not recieved anything.


Brand User



114K Messages

9 months ago

Hello @Neverland0717


We're sorry to hear that you are having problems with receiving your gift card. Allow us to get you in the right direction!


For further assistance with your gift card inquiry, you can contact our AT&T Reward Support Team at: 877.258.1427 which are available Monday through Friday 8am -8pm ET or email


We hope this information helps, and thanks for reaching out to the community!


Dwight, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.



1 Message

7 months ago

My husband and I were told we would get a promotional $250 visa gift card for purchasing 2 new lines of service to an already existing account. It’s been 2 months and I’ve not heard anything. After checking the web apparently there are a lot of others in this same situation. I have been a faithful ATT customer for 20 years but if I can’t trust them I will be considering another service.  

New Member


2 Messages

3 months ago

I was promised the same but I never received. AT&T SCAM promotion to lure us into getting a new connection. AT&T should be sued for this.

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