I want to understand whether there is a FEE for changing plans mid-cycle.
We had Unlimited PLUS and changed to Unlimited CHOICE. We changed mid-cycle asking the agent first if it would cost us anything or if we should wait until the new cycle. She said it would not cost anything to change mid-cycle, just that the bill would be prorated. But we got our bill, and there appears to be a charge for changing the plan. Can anyone explain? It's very confusing. Thanks.