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New Member


2 Messages

Wed, Apr 22, 2020 2:20 PM

I want to temperally suspend my prepaid service

The wireless number is [[EDITED per Community Guidelines]
And the 4 digit PIN for the account is: [EDITED per Community Guidelines]


ACE - Expert


54.5K Messages

2 y ago

This forum is not customer support. You can’t suspend service here. Suspending service does not stop your plan from renewing. If you don’t want your plan to renew, just don’t pay for it. Be aware, though, you only have 60 days to renew. After 60 days, your account is closed and number is lost.




65 Messages

2 y ago

This is the option you have that I have seen that works for prepaid customers that are going out the country but want to keep the number.

Switch your plan to a 2 dollars a day plan or 10 cents a minute plan. Depending on how long you want to go without using the service you can pay $30 to keep it active for a month and pay up to $100 dollars to keep the line active for the year. Since you won’t be using the phone you won’t be charge the service and you get to keep you number.

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