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nikkif's profile

New Member

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1 Message

Friday, May 12th, 2023 9:39 AM

I want to get off my AT&T family plan and start a new line!

I want to get off of our family plan, but the primary account holder and I are not in contact. LIKE AT ALL. How do I get off and get my own line? Also will I be able to keep the same phone, and start the new line?

Accepted Solution

Official Solution

ACE - Expert

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35.8K Messages

1 year ago

If you want to keep your number, then you need the cooperation of the account holder.  If you don't care about your number, you can just start a new line of service.  However, I don't think that AT&T will activate that same IMEI on a second account so you need to contact the account holder to terminate service on the line so the phone will be free to activate on a new account.

This is assuming that the phone doesn't have an installment payment agreement on it.

(edited)

Former Employee

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32.9K Messages

1 year ago

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