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Tuesday, January 5th, 2021 12:51 AM

I recently ported my number and now I am unable to receive incoming calls from outside of the AT&T network

Recently tried to port my number from Spectrum Mobile/Verizon to AT&T... I am unable to receive incoming calls from outside of the AT&T network. We’ve spent over 5 hours on the phone with tech support going thru their troubleshooting steps TWICE and both times they said that they would call us back within 24-48 hours and I’m assuming they aren’t able to call us back because the issue is UNRESOLVED. We called a third time and before the tech support could even start talking I ran thru all the troubleshooting steps step by step and assured him it wasn’t going to work. 

The porting department told us to reinstate our account with Spectrum Mobile and place a new transfer request AND STILL the issue goes unresolved.


Accepted Solution

Official Solution

Community Support


232.7K Messages

3 years ago

Hello @ELC0722,


We'd like to direct you to the appropriate department for your concern.


Given the concern is because of a poring issues our (PAC) Port Activation Center department can only assist you to the best of their ability.


They can be reached at 888.898.7685.


Hours of Operation:

  • M-F: 9:00 AM to 11:30 PM ET
  • Sat: 9:00 AM to 11:30 PM ET
  • Sun: 9:00 AM to 11:30PM ET

If you ever have any other questions or concerns in the future, feel free to reach back out as we are here to help!


Jonye, AT&T Community Specialist



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