I really need contact to someone who can resolve my issue. I got duped by the sales
I have spent at least 4 hours between today and yesterday trying to get an issue resolved.
I called with a general question and allowed the agent to trick me into cancelling my iphone order with Apple (with a delivery date of Nov 3) and re-order the phone with her and receive it by 10/24.
Of course the next day after receiving an email from ATT stating that my phone would in fact arrive on 12/01.
I know that ATT cannot do anything about something that is not in stock. I am not asking for them to expedite something that they do not physically have.
But that means at any given time I can call ATT and one of their employees can lead me down whatever path they see fit. They can lie, the can make false claims just to earn a sale.
I currently have no faith in a company who doesn't even know who made my sale and only offers an apology for the agents blatant deception.
I do not want to discuss the situation anymore. All I want to do is be released from this company (without the early termination) so that I can place my trust in a company that has not completely given up on quality customer care.
Can someone give me the number to a department that can make this transition without all the added nonsense. Every representative I have spoken to has given me a completely different story. I just want to speak to a manager and cut ties with AT&T once and for all.