Need help understanding your bill?
Carolina Gal's profile



1 Message

Saturday, May 24th, 2014 5:25 PM

I paid my bill but was disconected anyway on the same day. How do I get a reconnect ?

Former Employee


4.9K Messages

10 years ago

Hello, Carolina Gal!


Thanks for posting. Just to clarify, are you posting about a wireless bill or a U-verse or DSL bill? If it's a wireless bill, have you tried power cycling the device? Sometimes, that's all it takes to get service restored after a payment. Either way, we would be happy to review your account to make sure everything is in order, so please click here to send us a private message.


In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.


In the meantime, feel free to message me with any other questions or concerns.



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