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deboomdabe's profile

1 Message

Thursday, January 11th, 2024 5:47 AM

I need to retrieve an old account and phone number from someone who passed away

My mother passed away 4 years ago and I want to reuse her phone number. I have her phone and sim. I checked and the number is still available. Can you walk me through the process of getting back this phone number?

Accepted Solution

Official Solution

Former Employee

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2.6K Messages

3 months ago

You cannot request a specific number.

ACE - Expert

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13.1K Messages

3 months ago

I don't think that there is a way to request a certain number.

Community Support

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231.2K Messages

3 months ago

Hello there,
 
Thank you for contacting us. We understand your concern about retrieving the number; let us assist you.
 
If the service is cancelled within 59 days, we can retrieve the number, and if it is more than 59 days, it will be recycled, but we do not have the option to retrieve it.
 
We hope this information was useful; please contact us if you have any further questions.
 
Thank you for contacting AT&T Community & Forums.
Kevin, AT&T Community Specialist
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