Need help understanding your bill?
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New Member

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2 Messages

Monday, November 2nd, 2020 10:02 PM

I need access to old call logs

 I need to find my call log from January 2018 to June 2018. Is it possible to retrieve that far back? If so, how do I go about it?

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

3 years ago

The only way to get call logs older than what is online is to call and request bill reprints. Make sure you ask for the detailed bill that includes call logs otherwise you will only get billing information. There is a $5 charge for each bill reprint.

New Member

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2 Messages

3 years ago

Thank you so much!

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