New Member
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3 Messages
I need a Solution for this
We couldn't verify this order really came from you. For your security, we canceled it. Don't worry. Please I need solutions from this
New Member
•
3 Messages
We couldn't verify this order really came from you. For your security, we canceled it. Don't worry. Please I need solutions from this
Accepted Solution
Official Solution
ATTHelp
Community Support
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225.1K Messages
2 years ago
Allow to share how you can replace your order and keep it from cancelling again @Toddmaselli00002.
Your order was cancelled due to identity verification purposes, you'll have to visit your nearest Corporate AT&T Store to replace your order and verify your identity.
We hope you find this information helpful.
Thank you for connecting with the Community!
Jonye, AT&T Community Specialist
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Toddmaselli00002
New Member
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3 Messages
2 years ago
Please I need solutions for this
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Toddmaselli00002
New Member
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3 Messages
2 years ago
Can I verify my identity online
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formerlyknownas
ACE - Sage
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113.3K Messages
2 years ago
Nope. Verify in person
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ATTHelp
Community Support
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225.1K Messages
2 years ago
We'd like to confirm how you can verify your identify for your order @Toddmaselli00002.
As @@lizdance40 mentioned, you'll need to confirm your identity in stores to keep your order form cancelling.
We apologize for any inconvenience this has caused you.
Thank you for reaching out to the AT&T Community Forums!
Jonye, AT&T Community Specialist
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