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Contributor

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1 Message

Fri, Mar 23, 2018 3:57 PM

I need a record of a phone call from 2 years ago..

How do I get a phone record from 2 yrs ago? Of a particular phone call and time?

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sandblaster

ACE - Expert

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39.1K Messages

2 years ago

@Constructive ATT has phone records back at least 7 years, maybe longer. @pennye You need to call and request a bill reprint. Make sure you ask for the detailed call records, otherwise you will just get the billing details. As noted, there is a $5 charge for each bill reprinted but you get one free reprint per year.

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Official Solution

sandblaster

ACE - Expert

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39.1K Messages

2 years ago

@donatovera No, you can not. ATT only has the last 16 months of call records online. For anything older, only the billing information is available, not the detailed call logs.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

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11.6K Messages

2 years ago

you would need to know the exact month of the call then call and ask for that month, they will charge you 5.00 for the past bill if they even go back that far.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

CAN I GET DETAILED CALL RECORDS OF xxx-xxx-xxxx

JANUARY 2016

FEBRUARY 2016

MARCH 2016 

APRIL 2016 

MAY 2016 

JUN 2016 

ALSO DETAILED CALL RECORDS OF xxx-xxx-xxxx

JANUARY 2016 

FEBRUARY 2016 

MARCH 2016 

APRIL 2016 

MAY 2016 

JUN 2016 [edited for privacy – please do not post personal information]

 

Constructive

Employee

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11.6K Messages

2 years ago

And you surely arent going to get anything here in a public forum you need to call in and prove you own the numbers, if you dont own the numbers you wont get anything

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

10 months ago

So sorry to bother you about this question but you had said to someone that it is possible for them to get their call history for up to 7 years ago? But, as I look at other posts from other people, they have said 16 months is the limit.... I have to be able to show proof in court that a conversation did take place between my friend and my ex district manager in the year 2017. Is that a possibility? Thanks for your time

 

sandblaster

ACE - Expert

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39.1K Messages

10 months ago

@earechiga0803 Sixteen months is all you can get online. For anything older than what is online, you must call and request a bill reprint. You need to specifically ask for the detailed call logs but whether or not ATT can provide them is unknown and may depend on how far back you need.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
MicCheck

ACE - Expert

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9K Messages

10 months ago

@earechiga0803, we always thought 16 months is the limit; but another customer recently said they received call details farther back. It’s certainly worth a try. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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