New Member
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6 Messages
I Lost My Number AGAIN!
In May, I spent a long time contacting your customer service because I couldn't dial and even lost my account. I was told by your customer service that it was the problem in your system. Luckily, the problem was finally solved and I recovered my number and the money in my account. I set up auto-pay at the time. However, after being overseas for 11 weeks , I came back finding my account was gone again! This is unbearable. Please don't tell me my number is gone and I need to get a new one, that's ridiculous.
Constructive
Former Employee
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32.9K Messages
1 year ago
if its gone its gone you have to get a new account new number new sim card
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MicCheck
ACE - Expert
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13.3K Messages
1 year ago
Did you upgrade to a phone approved by AT&T after 3G was phased out? Did the autopay work (i.e., the payments went through)?
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shenyvo
New Member
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6 Messages
1 year ago
Yes. My phone was fine. The time I lost my account back in May was when AT&T's system misidentified my phone as being out of spec. They later confirmed that my phone was OK and gave me my account back.
This happened twice in just a few months is really unforgivable. And this time I lost my account and the money in it because I was out of the country.
"f its gone its gone you have to get a new account new number new sim card" -- Is this the only thing you've got to say? It's infuriating. How can this company be so arrogant?
(edited)
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Constructive
Former Employee
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32.9K Messages
1 year ago
its their policy what else would you like me to say?
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MicCheck
ACE - Expert
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13.3K Messages
1 year ago
They probably did a manual override of the system to allow your phone to work again and the system once again identified as not being supported.
What's the exact model number of your phone? We might be able to help you go about this differently.
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formerlyknownas
ACE - Sage
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110.8K Messages
1 year ago
It probably doesn't matter that the phone was upgraded to one that was compatible with the system. Because the phone was disconnected for 11 weeks, During the period of time AT&T was terminating accounts with incompatible devices, your device didn't show in the system.
No different than being incompatible as far as AT&T's computer was concerned, so it disconnected service.
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shenyvo
New Member
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6 Messages
1 year ago
Thank you for your kind reply. I don't think AT&T will ever take responsibility of this.
I've been using AT&T for years since 2006, and this is something I can't stand anymore. It seems that they treat their customers as nothing. In addition to leaving, I have also extensively informed my friends and family about my bad experience. But most of my friends were not surprised, because AT&T's poor customer service has been known for a long time.
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