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mutantmike's profile

Mentor

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104 Messages

Tuesday, September 26th, 2023 1:43 AM

I just traded in an iPhone 13 to get credit for my iPhone 15, does this trade in receipt look correct?

the trade in, iPhone 12 was badly damages but could power on and was reset. The receipt states $140 on trade in but the ATT worker said that gets you $830 or as little more, enough to make the iPhone 15 I got 2 days ago $0 a month for 26 months

Does this receipt look correct?

Accepted Solution

Official Solution

ACE - Master

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10.4K Messages

7 months ago

What they showing is the raw trade in value of the phone (the $140).  If the condition checks out (and be aware that the actual condition assessment is done at the recycler when they get it), then they should give you the $830 in credits spread over the length of the installment plan under the promotion.  This is basically just a receipt showing you gave them a phone.  You’ll want to hold on to it.

ACE - Expert

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23.9K Messages

7 months ago

Which one is it?  13 or 12 that you traded in?

Mentor

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104 Messages

7 months ago

It was a 13, 256 GB

ACE - Expert

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16.5K Messages

7 months ago

When I traded in my iPhone 11 Pro Max last year for the 14 Pro, my 3 numbers in the trade in column were $260, ($260), and $0.00. While where yours says "Up to $830" mine said "Up to $1,000".

I've been getting my credits for the past year.

As the offer details (fine print) at https://www.att.com/brand/apple/iphone/ says: 

  • Up to $830 in bill credits with smartphone trade-in value of $130-$229

I'd think you're okay.

(edited)

Mentor

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104 Messages

7 months ago

TY.

Just wanted to be sure. 2 stores told me I’d get $830, enough for the iPhone 15 I upgraded to to be $0 a month once the trade in processed in 2 months 

Kinda lost now because how the trade in receipt is stated, looking for confirmation but from what you stated I am good I guess

ACE - Expert

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23.9K Messages

7 months ago

also you put 26 months remember its 36

ACE - Expert

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16.5K Messages

7 months ago

Kinda lost now because how the trade in receipt is stated, looking for confirmation but from what you stated I am good I guess

As I said the receipt looks good, but as others have pointed out, you're making errors with the details (12 or 13; 26 or 36), if you do have to call in about it, please make sure you get the details correct...

Mentor

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104 Messages

7 months ago

Well the phone WAS SMASHED! Phone turned on but that was it, could barely see some lock screen and could do nothing with it.

But 3 different ATT corporate stores told me yes, you will get the $830 credit so I had to base everything on what they stated

Community Support

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231.4K Messages

7 months ago

Hello mutantmike, let's get you pointed in the right direction for support with your trade-in.

 

Special thanks to our ACE for their quick responses and expertise!

 

We understand the trade-in process can be lengthy. In order to receive assistance with a trade-in. Please reach out to AT&T Trade in department. They have a chat option, or you can call 1-888-445-6005 Monday through Friday 7am-7pm CST Saturday and Sunday 9am-5pm CST.

 

Let us know if this helps!

 

Thank you for visiting AT&T Community Forums!
Antony, Community Specialist

1 Message

7 months ago

What is the issue? it's very simple and easy to understand.  It shows the raw value ($140) of your old iPhone to be eligible for the promotional value of $830. Without assessing the raw value of your old phone, they wouldn't be able to assess which promotional value you would be eligible for. 

Your receipt can't be any clearer than that. It shows the assessed value ($140) of your old phone and in return, you are eligible for $830 (which is also written on your receipt) for the promotional value. The promotion is not one lump sum credit. it spreads out over the 26 months (also written on your receipt). Read. 

  • Up to $1000 in bill credits trade-in value of $230 or higher
  • Up to $830 in bill credits with raw trade-in value of $130-$229 <----- o.o that's you. understand?
  • Up to $350 in bill credits with trade-in value of $35 to $129

Credits start within 3 bills after the trade-in is completed and will be applied in equal amounts over the term of an installment agreement. You will receive catch-up credits once bill credits start. 

(edited)

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